iunoPrivacy Policy
This page describes what we collect when you use our iuno platform and how we keep that data protected. We at iuno take data privacy seriously. When you open an account, deposit funds, place bets on Liga 1 or Piala AFF matches, join our live-dealer tables, or use any feature on our iuno service, we collect certain information about you. Our commitment is to handle your data responsibly, transparently, and in compliance with applicable data-protection standards.
We understand that your personal information — your name, email, identity documents, payment details, and betting activity — is sensitive. We do not sell your data to third parties. We do not share your account details with marketers or advertisers without your explicit consent. Our iuno privacy practices are designed to protect your trust and comply with the legal frameworks governing online gaming in the jurisdictions where we operate.
If you have questions about how we handle your data on our iuno platform, or if you wish to exercise your privacy rights, our support team is available via live chat, email, or through the help button on our platform. For legal information specific to your region, see our legal noticeFor account and service terms, visit our terms and conditions
What Data We Collect When You Use iuno
Our iuno Account Registration Information
When you open an account on our iuno platform, we collect your email address, full name, date of birth, and contact phone number. We ask for this information to verify your identity, comply with anti-fraud rules, and to contact you about your account if needed. We store this information securely on our iuno servers and use it only for account management and customer support.
Identity Verification Documents on iuno
Our iuno platform requires identity verification (KYC). You upload a copy of your government-issued ID (passport, national ID card, or driver's license), proof of address, and sometimes a selfie for biometric verification. We use these documents to confirm your identity, prevent fraud, and comply with applicable gaming regulations. Our iuno compliance team reviews your documents securely. We do not store images of your ID indefinitely — we retain them for a set period for regulatory compliance, then delete them securely.
We keep your KYC documents encrypted and separate from your account profile.
Our iuno servers use industry-standard encryption (SSL/TLS) to protect all data in transit and at rest. Your identity documents are stored in a restricted database accessible only to our compliance team and are not shared with third parties without legal authorization.
Payment Information on Our iuno Platform
When you deposit or withdraw funds on our iuno platform, we collect payment details. For digital wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we capture your transaction reference and the amount. For bank transfers (mobile banking, local payment, online payment, e-wallet), we record your bank account details and transaction confirmations. We do not store full card numbers or sensitive banking credentials. Our iuno platform uses PCI-compliant payment processors to handle financial transactions securely.
Gaming Activity Data on iuno
Our iuno platform logs all your gaming activity: every bet you place, every live-dealer table you join, every slot spin, every sportsbook wager on Liga 1 or Champions League matches, and every esports bet on Mobile Legends or Free Fire. We record the game name, stake amount, outcome, timestamp, and payout. This data helps us detect fraud, investigate disputes, and provide you with a complete account history. You can view your full activity log at any time on our iuno account dashboard.
Device and Browser Information on Our iuno Service
We collect information about the device you use to access our iuno platform: your device type (mobile, tablet, desktop), operating system, browser type, IP address, and approximate location (city-level, derived from IP). This information helps us detect suspicious access attempts, provide technical support, and optimize our iuno interface for your device. We do not track your precise location without your permission.
How We Use Your Data and Our iuno Privacy Commitments
Our iuno Uses of Your Personal Information
We use your data for the following purposes: account management (verifying your identity, processing deposits and withdrawals), customer support (responding to your inquiries), fraud prevention (detecting suspicious activity), legal compliance (meeting gaming regulations in your jurisdiction), and platform improvement (analyzing how you use our iuno features to identify bugs or enhance performance). We do not use your data for marketing emails or promotional messages without your explicit opt-in consent.
Third-Party Processors and Data Sharing on iuno
Our iuno platform works with trusted third-party service providers: payment processors (to handle deposits and withdrawals via DANA, e-wallet, and bank transfers), compliance vendors (to verify identity documents and screen against fraud databases), hosting providers (to store our iuno servers and databases), and analytics services (to understand platform usage). We share only the minimum data necessary with each processor. All processors agree to protect your data and are bound by confidentiality clauses. We do not sell your data to advertisers or marketing companies.
Cookies and Tracking on Our iuno Platform
Our iuno platform uses cookies — small files stored on your device — to keep you logged in, remember your preferences, and analyze platform usage. We use session cookies (which expire when you close your browser) and persistent cookies (which remain for set periods). We do not use cookies to track you across other websites. If you disable cookies in your browser, some features of our iuno platform may not work correctly. We also use basic analytics (such as page views and button clicks) to understand how users interact with our iuno service, but this data is aggregated and does not identify you personally.
Your Rights and Control Over Your iuno Data
You have the right to access your personal data on our iuno platform. You can download your account information, transaction history, and gaming activity at any time from your iuno account settings. You have the right to request correction of inaccurate data — if your name or address is wrong, contact our support team and we will update it. You have the right to request deletion of your data, subject to legal retention requirements. Some data (such as financial transaction records) must be retained for compliance purposes even after account closure.
Data Retention on Our iuno Platform
We retain your account data (email, name, KYC documents) for as long as your iuno account is active, plus a retention period after closure (typically one to two years) to comply with gaming regulations and dispute resolution. Your gaming activity logs are kept indefinitely to maintain a complete audit trail. Your payment transaction records are retained for the period required by applicable banking and gaming law. If you request account deletion before this period expires, we will delete your data at the end of the mandatory retention window.
How We Protect Your Data on iuno
We at iuno use industry-standard security measures: encrypted data transmission (SSL/TLS certificates), encrypted storage of sensitive data, restricted access controls (only authorized staff can view your data), regular security audits, and firewalls to prevent unauthorized access. We require all staff to sign confidentiality agreements. We do not guarantee absolute security — no system is completely immune to breach — but we undertake to implement and maintain standard security practices. If we discover a security incident affecting your iuno data, we will notify you promptly and provide guidance on protective steps.
International Data Transfers and Our iuno Service
Our iuno platform may store your data on servers located in different countries. When your data is transferred internationally, we ensure it remains protected under the same standards applied in our primary jurisdiction. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and your data is transferred outside Indonesia, we apply contractual safeguards (such as data-processing agreements) to ensure compliance with applicable privacy law.
Contact and Data Privacy Requests on iuno
To exercise your privacy rights on our iuno platform, contact our support team via live chat, email (provided in our contact section), or through the help button on our account dashboard. Requests to access, correct, or delete your iuno data are typically handled within a standard timeframe. We will ask you to verify your identity before processing sensitive requests. For data deletion requests, we will confirm the applicable retention periods and provide an estimate of when your data will be fully removed from our iuno systems.
Policy Changes and Updates to Our iuno Privacy Notice
We may update this privacy policy from time to time to reflect changes in our iuno practices or applicable law. We will notify you of material changes via email or through an announcement on our iuno platform. Your continued use of our iuno service following such changes constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we handle your data.
We at iuno are committed to transparent, responsible data handling. Your privacy and security are central to our platform's integrity. If you have questions about our iuno privacy practices, or if you believe we have mishandled your data, please contact our support team immediately. We take all privacy concerns seriously and will investigate and respond to your inquiry within a standard timeframe.