iuno Legal Notice

We provide our iuno platform and gaming services only in jurisdictions where online wagering is legally permitted. Our iuno service is not available everywhere, and users are solely responsible for verifying that access to and use of our platform complies with the laws of their own jurisdiction.

This legal notice sets out the jurisdiction restrictions that apply to our iuno platform, explains user eligibility requirements, clarifies our compliance obligations, and outlines how we handle inquiries regarding legal status. If you have questions about whether our iuno service is available in your location, or if you wish to report a legal concern, contact our support team or our legal department using the contact information below.

We encourage you to read this notice alongside our Terms and Conditions and Privacy Policy for a complete understanding of your rights and responsibilities as an iuno user.

Our iuno Service Availability and Jurisdiction Restrictions

Where iuno Services Are Available

Our iuno platform operates in supported jurisdictions across Southeast Asia. We serve users in jurisdictions where local law permits online gaming and sportsbook services. Account holders in Jakarta, Surabaya, Bandung, Medan, and Semarang may access our iuno platform, subject to local regulations and our verification procedures. We continuously monitor changes to local gaming laws and adjust our service availability accordingly.

We do not offer our iuno services in jurisdictions where online wagering is prohibited by law. If we identify that you are accessing our platform from a restricted jurisdiction, we reserve the right to suspend your account, restrict your access, and arrange for your available balance to be returned via your original payment method.

No License or Authorization Claims on iuno

We at iuno do not claim to be licensed or authorized to operate in any specific country. Our iuno platform is provided as a service in jurisdictions where applicable law permits. We do not represent ourselves as holding a government license in Indonesia, any Southeast Asian country, or any other jurisdiction. Our iuno operations are subject to applicable laws in the jurisdictions where we operate, but we do not make specific license claims for any individual territory.

If you have questions about our iuno legal status or regulatory standing in your jurisdiction, contact our support team or legal department. We will provide you with accurate information about our operational status in your region.

Account Eligibility and Age Verification on iuno

To open an account on our iuno platform, you must be of legal age in your jurisdiction. Our iuno compliance team conducts Know Your Customer (KYC) verification on all account holders, including identity verification and age confirmation. By opening an iuno account, you represent that you are of legal age to participate in online gaming in your jurisdiction and that all information you provide is accurate and truthful.

We reserve the right to verify your age, identity, and jurisdiction at any time. If we determine that you have misrepresented your age or location, we will close your iuno account and arrange for your available balance to be returned.

Our iuno Compliance and Data Protection Policy

Compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) Standards

Our iuno platform complies with international anti-money laundering (AML) and Know Your Customer (KYC) standards. We collect and verify user identity information, address, date of birth, and source of funds as required by applicable law. This verification helps us prevent fraud, money laundering, underage access, and other illegal activities on our iuno platform.

We may request additional documentation or information from iuno users at any time to maintain compliance. If you do not provide the information we request, or if we cannot verify your identity or jurisdiction, we may suspend or close your iuno account. All information collected during KYC verification is stored securely and used solely for compliance purposes.

Payment Methods and Financial Sanctions Screening

Our iuno platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). All payment methods are subject to verification and sanctions screening. We do not accept deposits from or process withdrawals to payment methods linked to sanctioned individuals, entities, or high-risk jurisdictions.

If we detect suspicious transaction patterns, blocked payment methods, or potential sanctions violations on your iuno account, we may freeze your account pending investigation. We will notify you of any account restrictions and provide you with information about the reason for the restriction when legally permitted to do so.

Data Protection and Privacy on iuno

We at iuno protect your personal data in accordance with applicable data-protection laws. Our Privacy Policy sets out how we collect, store, use, and protect your information. We use industry-standard encryption and secure servers to protect your data from unauthorized access. Your personal information is not shared with third parties without your explicit consent, except as required by law or as necessary to process your transactions.

You have the right to request access to, correction of, or deletion of your personal data on our iuno platform, subject to legal and compliance requirements. Contact our support team to exercise these rights.

Regulatory Inquiries and Law Enforcement

We cooperate with law enforcement, regulatory authorities, and government bodies in supported jurisdictions. If we receive a legal request, subpoena, warrant, or regulatory inquiry regarding your iuno account or activity, we will comply with applicable law. We may be required to disclose account information, transaction history, or other data without notifying you beforehand if doing so would violate law.

If you have a legal inquiry or dispute regarding our iuno platform, contact our legal department at the email address provided below.

Prohibited Conduct on Our iuno Platform

We prohibit the following conduct on our iuno platform:

• Creating multiple iuno accounts to circumvent limits or claim duplicate bonuses
• Using your iuno account for money laundering, fraud, or other illegal purposes
• Accessing our iuno platform from a restricted jurisdiction via VPN or other circumvention methods
• Engaging in collusion, market manipulation, or other unfair play on our iuno poker tables or sportsbook
• Sharing your iuno login credentials or using another person's account
• Submitting false or forged identity documents during KYC verification on iuno

Violation of these prohibitions may result in permanent closure of your iuno account, forfeiture of your balance, and referral to law enforcement if warranted.

Dispute Resolution and Legal Contact for iuno

If you have a legal dispute with our iuno platform, first contact our support team to attempt resolution. Our multilingual support team is available via live chat, email, and account messaging. If informal resolution is not possible, you may escalate your dispute to our management team.

For legal inquiries, formal complaints, or concerns about our iuno regulatory status, contact our legal department:

• Email: [email protected]
• Response window: We aim to respond to legal inquiries within a standard timeframe
• Regional support: Our team can provide jurisdiction-specific guidance where applicable

Changes to This Legal Notice

We reserve the right to modify this legal notice at any time to reflect changes in applicable law, regulatory requirements, or our iuno operations. Material changes will be communicated to you via email or through an announcement on our platform. Your continued use of our iuno service following such changes constitutes acceptance of the updated notice.

Our iuno platform is committed to operating transparently and in compliance with applicable laws in all jurisdictions where we operate. We take user responsibility for jurisdiction compliance seriously and work with regulatory authorities to maintain a safe, fair gaming environment. If you have any questions about this legal notice, our jurisdiction status, or your eligibility to use our iuno platform, contact our support team or legal department for clarity.